Terms of Service
Last updated: November 11, 2026
These are the working terms for cleaning, hauling, and cleanout services from Spruce & Haul, LLC, based in Vancouver, Washington. They’re in plain English on purpose. If anything is unclear, ask us.
Quotes and prices
The prices on our pricing page are our published rates. For anything large, heavy, or unusual, including estate and whole-house cleanouts, we quote from photos or an on-site look rather than over the phone. We confirm a firm price with you before you book.
Your quote is based on what you describe and show us. If the job turns out different on the day (more items, heavier loads, or extra work), we’ll talk with you about the price before doing the extra work.
Deposits
Every job takes a deposit to hold the date:
- Jobs under $400: a $50 deposit
- Jobs of $400 or more: a 25% deposit
Your deposit is applied to the job total; it is not an extra charge. Deposits are non-refundable. They protect the date we set aside for you if a job is cancelled or no one is there when we arrive.
Payment
We accept cards, cash, and check. We don’t add a surcharge for card payments.
Special items and disposal fees
Some items cost more to dispose of, such as appliances (especially fridges, freezers, and other Freon appliances), mattresses, tires, and electronics. These carry the fees listed on our pricing page, which are the dump’s cost plus a small handling charge, with no hidden markup. Hot tubs, pianos, safes, and heavy debris like dirt, sod, roofing, or tile are priced by quote, and dense loads are priced by weight.
Access to the property
We need a way into the property and a clear understanding of what goes and what stays. Please point out anything that should not be hauled away before we start.
Stairs, upper floors, or a long carry to the trailer may add a surcharge, and so can clutter that has to be moved before cleaning can start. Jobs outside the Vancouver core carry a travel fee. Rush bookings with less than 24 hours’ notice carry a surcharge. These are all listed on our pricing page, and we’ll include them in your quote.
What we don’t take or do
We don’t handle construction or remodel debris, carpet cleaning, painting, contracting work, or biohazard, bodily-fluid, or hoarding-grade cleanup. If your job includes any of these, we’ll try to refer you to someone who does that work.
Governing law
These terms are governed by the laws of the State of Washington.
Contact
Questions about these terms? Email spruceandhaul@gmail.com or call or text 360-606-1503.